Employee Welfare Facilities and Organisational Outcomes: A Study of Employee Performance, Job Satisfaction and Organisational Commitment in the Nigerian Manufacturing Industry

Oluwatosin Emmanuel Oladetan, Taofiq Olasunkanmi Yusuff, Abigael Opeyemi Oluwalusi, Grace Onuma Kalu, Miracle Nkeiruka Chinedu

Abstract

This research investigated the relationships among employee welfare facilities, employee performance, job satisfaction, and organisational commitment in the Nigerian manufacturing industry. The researchers based the paper on the Functional Theory of Labour Welfare, the Social Exchange Theory, and the Expectancy Theory. They used a survey research design and selected a sample of 195 employees from Cadbury Nigeria PLC in Lagos State. Using a formula, they determined a sample size of 131, and respondents returned 100 completed questionnaires, yielding an 88% response rate. The data were analysed using the Pearson correlation coefficient at the 0.05 significance level in SPSS version 20. Findings showed that there were significant positive relationships between employee welfare facilities and employee performance (r =.843, p <.05), employee welfare facilities and organisational commitment (r =.872, p <.05) and employee welfare facilities and employee job satisfaction (r =.891, p <.05). The research concludes that health insurance, housing, hygienic facilities, transport, rest and lunch rooms and recreational facilities are important in employee welfare measures which lead to a strong positive organisational outcomes. The study suggests that management should establish adequate welfare amenities that meet employees' expectations, ensure workplace safety and health, and maintain an open-door policy to address welfare concerns. Through these initiatives, performance, job satisfaction, and commitment are likely to improve, and organisational revenue is likely to increase.



Keywords


Employee Welfare Facilities; Employee Performance; Job Satisfaction; Organisational commitment; manufacturing industry; Nigeria

Full Text:

PDF


References


1. Yamane, T. (1967). Statistics: An Introductory Analysis. (2nd Ed). New York: Harper and Row.

2. Kaupa, S., & Atiku, S. O. (2020). Challenges in Implementing the Performance Management System in the Namibian Public Sector. International Journal of Innovation and Economic Development, 6(2), 25–34. doi: 10.18775/ijied.1849-7551-7020.2015.62.2003

3. Armstrong, M. (2016). Armstrong's Handbook of Strategic Human Resource Management (6th Ed). Kogan Page Ltd.

4. Carrell, M. R. (1992). Personnel/Human Resource Management Paperback. MacMillan Publishing Company.

5. Armstrong, M., & Murlis, H. (2007). Reward Management: A Handbook of Remuneration Strategy and Practice. Kogan Page Publishers.

6. Garg, M., & Jain, P. (2013). Implications of Labour Welfare Measures on Job Satisfaction and Productivity: A Study of the Cotton Textile Industry in Punjab. International Journal Of Management & Information Technology, 5(2), 536–541. doi: 10.24297/ijmit.v5i2.4458

7. Manzini, H., & Gwandure, C. (2011). The provision of employee assistance programmes in South African football clubs: a case study. Journal of Social Sciences, 27(2), 75–83. doi: 10.1080/09718923.2011.11892908

8. Mollokent, N., & Ombui, K. (2022). Effect of Employee Welfare Programs on Employee Job Satisfaction in the Public Sector in Kenya. Strategic Journal of Business & Change Management, 9(2). doi: 10.61426/sjbcm.v9i2.2332

9. Stevenson, W. J. (2012). Operations Management: Theory and Practice. McGraw-Hill/Irwin.

10. Keitany, B. J. (2014). Perceived Relationship between Employee Welfare Programmes and Employee Performance at Kenya Pipeline Company (Thesis; University of Nairobi).

11. Nyakwara, S., Shiundu, J., & Gongera, G. E. (2014). Evaluation of Employee Welfare Facilities as an Intervention Strategy of Industrial Unrest on Organisation Performance: Case of Mumias Sugar Company. European Journal of Business and Management, 4, 56-74.

12. Lagat, A. C., Mutai, B. K., & Kosgey, I. S. (2014). Importance of employee welfare and performance: The case of the UASU at Egerton University, Kenya. European Journal of Business and Management, 6(7), 33–42.

13. Waititu, F., Kihara, P. & Senaji, T. (2017). Effect of employee welfare programmes on employee performance: A case study of Kenya Railways Corporation. International Academic Journal of Human Resource and Business Administration, 2(3), 611-631.

14. Ngeno, W., & Muathe, S. (2014). Critical review of literature on employee wellness programs in Kenya. International Journal of Research In Social Sciences, 4(8).

15. Shiroma, J. A. N., & Jayatilake, L. V. K. (2021). Impact of Welfare Facilities on Job Satisfaction of the Non-Executive Employees of XYZ Company in Sri Lanka. Kelaniya Journal of Human Resource Management, 16(1), 77. doi: 10.4038/kjhrm.v16i1.88

16. Hassan, M. A. (2014). Employee Welfare Programmes: Panacea towards improving labour productivity in the service sector in Nigeria. Mediterranean Journal of Social Sciences. doi: 10.5901/mjss.2014.v5n10p7

17. Tappura, S., Syvänen, S., & Saarela, K. L. (2014). Challenges and Support Needs for Managing Occupational Health and Safety from Managers' Perspectives. Nordic Journal of Working Life Studies, 4(3), 31. doi: 10.19154/njwls.v4i3.4178

18. Priti, S. (2009). Employee Welfare. Retrieved from https://www.scirp.org/reference/referencespapers?referenceid=3458101

19. Nwanmuoh, E. E., Okolo-Obasi, N. E. V., Ezeama, V. A., Dike, R. A., Ebisi, N. L., Mmoebunam, S. C., Afunwa, P. A., & Ogbu, A. T. (2025). Digital public relations, artificial intelligence adoption, and sustainable Socio-Economic development in South-East Nigeria. African Journal of Management and Business Research, 21(1), 87–110. doi: 10.62154/ajmbr.2025.021.01015

20. Armstrong, M. (2006). A Handbook of Human Resource Management Practice. Kogan Page Publishers.

21. Ginting, E., Nurhayati, P., & Sukmawati, A. (2024). The Relationship between Employee satisfaction and Corporate Financial Performance: A Systematic review. ATESTASI Jurnal Ilmiah Akuntansi, 7(2), 1054–1071. doi: 10.57178/atestasi.v7i2.910

22. Erasmus, B., Swanepoel, B., Schenk, H., Van der Westhuizen, E. J. & Wessels, J. S. (2013). South African Human Resource Management for the Public Sector. Juta Legal and Academic Publishers.

23. Daft, R. (2021). Management. Cengage Learning.

24. Spector, P. (1997). Job Satisfaction: Application, assessment, causes, and consequences. doi: 10.4135/9781452231549

25. Choo, S., & Bowley, C. (2007). Using training and development to affect job satisfaction within franchising. Journal of Small Business and Enterprise Development, 14(2), 339–352. doi: 10.1108/1462600071074674

26. Mullins, L. J. (2016). Management and organisational behaviour (11th ed.). Pearson Education.

27. Guinot, J., Chiva, R., & Roca-Puig, V. (2014). Interpersonal trust, stress and satisfaction at work: an empirical study. Personnel Review, 43(1), 96–115. doi: 10.1108/pr-02-2012-0043

28. Lee, F., Lee, T., & Wu, W. (2010). The relationship between human resource management practices, business strategy and firm performance: evidence from the steel industry in Taiwan. The International Journal of Human Resource Management, 21(9), 1351–1372. doi: 10.1080/09585192.2010.488428

29. Zhao, X., Qu, H., & Ghiselli, R. (2010). Examining the relationship of work–family conflict to job and life satisfaction: A case of hotel sales managers. International Journal of Hospitality Management, 30(1), 46–54. doi: 10.1016/j.ijhm.2010.04.010

30. Muruu, R. W. (2016). Effects of Welfare Programmes on Employee Satisfaction in the Public Sector: A Case of the Public Service Commission. Strategic Journal of Business & Change Management, 3(4). doi: 10.61426/sjbcm.v3i4.401

31. Aktar, A., & Pangil, F. (2018). Mediating role of organisational commitment in the relationship between human resource management practices and employee engagement. International Journal of Sociology and Social Policy, 38(7–8), 606–636. doi: 10.1108/ijssp-08-2017-0097

32. Lambert, E. G., Kim, B., Kelley, T., & Hogan, N. L. (2013). The association of affective and continuance commitment with correctional staff life satisfaction. The Social Science Journal, 50(2), 195–203. doi: 10.1016/j.soscij.2013.02.001

33. Meyer, J., & Allen, N. (1997). Commitment in the workplace: Theory, research, and application. doi: 10.4135/9781452231556

34. Srivastava, S. (2013). Retracted: Job satisfaction and organisational commitment relationship: effect of personality variables. Vision: The Journal of Business Perspective, 17(2), 159–167. doi: 10.1177/0972262912483529

35. Becker, T. E., Ullrich, J., & Van Dick, R. (2012). Within-person variation in affective commitment to teams: Where it comes from and why it matters. Human Resource Management Review, 23(2), 131–147. doi: 10.1016/j.hrmr.2012.07.006

36. Babalola, S. S. (2016). The effect of leadership style, job satisfaction and Employee-Supervisor relationship on job performance and organisational commitment. Journal of Applied Business Research (JABR), 32(3), 935–946. doi: 10.19030/jabr.v32i3.9667

37. Raj, A. E. A., & Julius, S. (2017). Analysis of Labour Welfare Measures and their Impact on Employees' Commitment. International Journal of Advanced Scientific Research & Development (IJASRD), 04 (05/I), 73–83.

38. Kuria, P. N. (2012). The Effects of Employee Welfare Programmes on Employee Job Satisfaction in the Kenyan Flower Industry. Retrieved from https://ir-library.ku.ac.ke/items/f1550a7c-55d4-463f-bbef-fd4295ce64b1

39. Gosai, S. M., & Bhonsle, S. (2025). A Study on Welfare Activities for Employees and Their Impact on Employee Morale and Productivity. International Journal of Research Publication and Reviews, 6(3), 10139–10144. doi: 10.55248/gengpi.6.0325.1336

40. Indiatsy, C. M. (2011). Comparative Analysis on the Effects of Social Welfare Facilities on Employee Motivation in Pan African Papermills and Mumias Sugar Company. Retrieved from https://ir-library.ku.ac.ke/items/ba0ef823-eace-4788-9321-e5b380298268

41. Greenberg, J., & Scott, K. S. (1996). Why do workers bite the hands that feed them? Employee theft as a social exchange process. In B. M. Staw & L. L. Cummings, Research in organisational behaviour: An annual series of analytical essays and critical reviews (pp. 111–156). Elsevier Science/JAI Press.

42. Vroom, V. H. (1964). Work and Motivation. Wiley.

43. Sekaran, U. & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach. (7th ed.). Wiley.

44. Kumar, R. (2010). Research Methodology: A Step-by-Step Guide for Beginners. Sage.

45. Allen, M. J., & Yen, W. M. (2002). Introduction to Measurement Theory. Waveland Press.

46. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill.


Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.




Copyright (c) 2026 Oluwatosin Emmanuel Oladetan, Taofiq Olasunkanmi Yusuff, Abigael Opeyemi Oluwalusi, Grace Onuma Kalu, Miracle Nkeiruka Chinedu

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.