Implementation of Article 18 of the Consumer Protection Law in Express Delivery Companies in Denpasar City, Indonesia

Abstract

This study aims to investigate the implementation of Article 18 of the Consumer Protection Act on express delivery companies in Denpasar City. The research employs a statutory and factual approach as part of empirical legal research. Data collection involved interviews with relevant parties from express delivery companies and the use of secondary data from legal literature and regulations related to the research topic. The data was processed qualitatively to gain an in-depth understanding of the issues under investigation. The results revealed that Article 18 had not been fully implemented by express delivery companies in Denpasar City, particularly concerning certain aspects such as § 1 (a, c, e) and § 2. This non-compliance is attributed to companies prioritizing efficiency and profit over legal compliance and inadequate supervision of the agreement letter for goods transportation. Comprehensive law enforcement must cover all aspects regulated in the legislation, ensuring that stipulated regulations are followed appropriately by the law. Additionally, formulating relevant public policies is essential to encompass all aspects of the code, including the incorporation of provisions in Appendix II of Minister of Transportation Regulation No 60 of 2019 concerning Minimum Service Standards for Special Goods Transport, as well as Articles 56, 71 (§ 1), 80 (§ 4) of the same regulation.